Question,Answer format,Follow-up
How was your arrival experience?,1 Very poor to 5 Excellent; Not applicable,Review low scores
How was the cleanliness of your room?,Same scale,Assign relevant issue
How helpful was the team?,Same scale,Review comments
What worked particularly well?,Optional free text,Recognise recurring strengths
What could we improve?,Optional free text,Assign actionable concerns
Would you like a private response?,Optional contact preference,Follow approved communication process