Hotel CRM for Guest Records and Relationships
Capture leads, follow up on time and keep every guest conversation connected. Give your team the context they need to move each enquiry towards a confirmed stay.
A smarter way to manage your enquiries
From the first enquiry to a confirmed booking, PowerOTA CRM helps your team stay organised,
respond faster and deliver a more personalised guest experience.
Faster follow-up
Never miss an enquiry with timely reminders and assignments.
Easier path to booking
Keep all communication and quotes in one place.
Clear sales visibility
Track enquiry status, team performance and conversion pipeline.
Relevant communication
Use guest and stay context to send the right information every time.
LEAD CAPTURE & ROUTING
Capture enquiries from all your channels
Bring website, phone and walk-in enquiries into one organised workspace. Give every lead a clear owner and next step.
- Keep enquiry details together
- Assign the right team member
- Track source and guest requirements
Share a booking link
Direct booking experience
SMART BOOKING LINKS
Make it easy to confirm
Share a direct booking link so guests can explore rooms, check availability and take the next step.
- Share via email or WhatsApp
- Let guests view rooms and rates
- Keep the booking journey simple
Visual pipeline and timeline
See every enquiry at a glance
Track each enquiry as it moves from new to booked. View the full timeline of calls, emails, messages and quotes so your team always has the right context.
- Customisable pipeline stages
- Complete communication history
- Notes and internal comments
- Filter by date, source, property or team
Follow-up automation
Stay on top of every lead
Set reminders, create follow-up tasks and get notified so no enquiry slips through. Keep your team accountable and improve your conversion rate.
- Set follow-up reminders
- Auto-assign tasks to team members
- Email and WhatsApp templates
- Track pending and overdue follow-ups
FOLLOW-UP AUTOMATION
Personalised conversations that convert
See past stays, preferences and enquiry history while you communicate. Send relevant information, offers and updates that feel personal and timely.
- ✓ View guest profile and stay history
- ✓ Track preferences and special requests
- ✓ Communicate via email or WhatsApp
- ✓ Save templates for quick replies
Grow your direct business with PowerOTA CRM
Capture more enquiries, respond faster and turn conversations into confirmed bookings.